Your CS team shouldn't decide who to call next. RetainIQ does.
The AI Retention Inbox that ranks every at-risk account by revenue impact, classifies their churn archetype, and tells your team exactly what to do — and when to do nothing.
Connect read-only in ~5 minutes · no CRM changes
15 min · walkthrough with the founder
What retention operations look like before and after RetainIQ
$175K–$450K lost annually at $5M ARR.* Not from bad data. From decision latency.
- •Contacted the $50/mo customer first. The $2,400/mo account churned silently.
- •Meridian AI was at risk for 6 weeks. Nobody called. They cancelled Thursday.
- •$175K–$450K lost per year.* Not bad data. Decision latency.
- •Retention Inbox ready every morning. Ranked by MRR impact.
- •Meridian AI flagged 34 days* before renewal. CS call scheduled. Account saved.
- •Vantage Systems excluded — 12% reactivation probability. Team's time protected.
Decision latency is the gap between a signal appearing and someone acting. It's where revenue leaks. RetainIQ closes it.
*Illustrative model based on typical B2B SaaS metrics at the stated ARR; actual results vary by data quality and usage.
Three layers, powered by Decisions™
Recover, Reactivate and Adaptive Retain each detect a different signal. Decisions™ turns those signals into a single next best action — with reasoning, owner and expected impact.
Recovers failed payments with revenue-weighted, decline-code-aware retry intelligence.
Re-engages the ~30% of dormant accounts with real recovery value — and suppresses the rest.
Flags churn risk 30–60 days early with archetype-aware, learning recommendations.
Signal → decision → action → measured outcome.
Every recommendation includes the reasoning, revenue at risk, recommended owner and a confidence score — so your CS team can approve and act, not guess. Outcomes feed back into the model, so the next decision is sharper than the last.
Decisions™ is not a separate product — it's the AI intelligence layer powering every recommendation across Recover, Reactivate and Adaptive Retain.
When Not to Act
RetainIQ is the only retention platform that explicitly tells your CS team when NOT to intervene. When a dormant account has a 12% reactivation probability and negative expected value, RetainIQ marks them excluded — protecting your team's time for accounts that actually convert.
Vantage Systems · $320 MRR · 0% engagement · 12% reactivation probability → STATUS: Excluded · Expected value: negative · Outreach: suppressed
The AI proposes. You approve. It executes. And sometimes, it saves you from yourself.
A health score tells you something's wrong. RetainIQ tells you what to do about it.
Built for B2B SaaS teams at $500K–$10M ARR — where enterprise CS platforms are overkill and consumer marketing tools don't fit.
- A number, no reason
- Everyone sees "red," no priority
- No recommended action
- No confidence — cry-wolf fatigue
- Never grades itself
- Tells you to act on everything
- The WHY, with evidence (SHAP-driven)
- Ranked by revenue impact — who first
- The next best action + owner assigned
- Confidence score on every call
- Measures whether the action worked
- Tells you when NOT to act
Built for your whole revenue team
One Decision Intelligence layer — three lenses. CS, RevOps, and the exec team each see the same truth in the language they measure on.
See portfolio revenue at risk ranked every morning — and who to act on first. Stop finding out about churn in the QBR.
Turn scattered product, billing, and support signals into one clean, explainable decision queue — with the reasoning attached.
Walk into the board meeting with net revenue you can defend — retention and expansion, quantified and attributed.
Retention is half the revenue story. RetainIQ sees the other half.
The same signals that predict churn also reveal expansion. RetainIQ flags accounts whose usage, adoption, and sentiment indicate they're ready to grow — so your team acts on upsell and cross-sell moments with the same ranked, explained confidence it uses to prevent churn.
*Illustrative model based on typical B2B SaaS metrics at the stated ARR; actual results vary by data quality and usage.
See what decision latency is costing you.
A number you can forward to your CFO. Adjust the inputs to match your business.
This is the revenue RetainIQ is built to protect.
Illustrative estimate for directional purposes only.
Enterprise-grade trust from day one
RetainIQ is built to be evaluated by your security and finance teams — not just your CS team.
Read-only by default
RetainIQ never writes to your systems unless you explicitly grant it.
You approve every action
No autonomous outreach, ever. The AI proposes; your team decides.
Your data stays yours
Processed for decisions, never sold, never used to train shared models.
Encryption in transit & at rest
TLS 1.3 and AES-256 across every connection.
SSO / SAML ready
Role-based access and audit logs for team accountability.
SOC 2 Type II
In progress, targeted Q3 2026.
SOC 2 Type II certification is in progress (targeted Q3 2026). Read-only access, human-approved execution, and encryption are live today.
What people are saying
RetainIQ is pre-launch. The perspective below is from an independent advisor who reviewed the product during development — not a paying customer outcome.
“I've worked alongside the RetainIQ team throughout development, from the early modules through several rounds of independent QA. What stands out is that it answers a question most platforms dodge: which customer should I act on today, and why. The Decision Intelligence framing is real — failed-payment recoveries, churn risks and dormant users are all prioritised by revenue impact rather than buried in another dashboard. For any SaaS team that has the data but lacks the bandwidth to act on it in time, this is the layer that turns it into decisions worth shipping.”
Founder access, roadmap input, and 25% off Growth (locked for life) — for the next 14 B2B SaaS teams.
RetainIQ is in private pilot with a select cohort of B2B SaaS teams at $500K–$10M ARR. We're building this with our customers, not just for them.
Currently accepting 14 companies · Stripe or Razorpay billing
From signal to measured outcome — in three steps.
Connect (read-only)
Stripe or Razorpay OAuth in ~5 minutes. No CRM changes.
See your Retention Inbox
Accounts ranked by revenue impact, with the why and a recommended action, on day one.
Act
Approve the recommended plays; RetainIQ measures whether they worked.
Live in minutes for Recover · full decision coverage in ~2 weeks · read-only, human-approved, cancel anytime.
What's live today vs. what's coming
RetainIQ ships with billing recovery live now. Usage, support and CRM signals arrive on the roadmap below — every connector we plan is named.
Pay for results, not potential.
- Recover — $0/mo + 15% of recovered revenue
- Reactivate — $49/mo + 20% of reactivated revenue
- Growth — $199/mo for proactive Adaptive Retain
Every plan includes a 30-day free pilot. No credit card.
See full pricingQuestions B2B SaaS teams ask before switching on RetainIQ
Answers on setup, pricing, data safety, and how RetainIQ compares to enterprise CS platforms.
See your revenue at risk before your next renewal call.
Connect read-only and get a ranked view of at-risk ARR — with reasons and recommended actions — in under a day.
No credit card · Read-only · Stripe/Razorpay OAuth → first Retention Inbox in ~5 minutes · Cancel anytime.